Terms and Conditions at PlumbNation.co.uk
- Terms and Conditions of use
About Us
Plumbnation Ltd is a nationwide, online provider of plumbing and central heating materials, selling to both trade and DIY customers. Our online store includes products such as Boilers, Bathrooms, Radiators and Heaters and Central Heating packs, to name but a few. We have incorporated ranges from all major manufacturers ensuring the highest quality associated with these brand names. In addition to our listed products, we are also able to source products for customers, not listed on the site, therefore offering a broad range of services.
We have a professional sales and product team with over 100 years of combined experience in the plumbing and heating industry. Our staff are fully committed to providing an excellent level of service to every individual customer.
In order to aid your use of Plumbnation.co.uk, and to guarantee your complete satisfaction, we have made purchasing materials and products as simple and safe as possible, thanks to our partnership with Worldpay, part of the Royal Bank of Scotland Group.
We aim to create a site to cater for all your needs and requirements offering a wide spectrum of product ranges at a variety of prices to ensure that everyone can find something that is suitable for them. This teamed with our excellent service makes purchasing from Plumbnation an easy and pleasant experience for all.
By using our e-commerce website, you agree to our terms and conditions and understand that we reserve the right to modify, alter or update these terms of use at any time and you as the customer are bound by these alterations on this and future visits.
How to Buy
Making a purchase from Plumbnation Ltd could not be easier. Simply browse our product range and select the products you wish to buy, adding them into your electronic "shopping basket". Once you have completed your product selection, simply click on the "checkout" link and proceed to a secure section where we require a few details in order to complete your order.
We accept most major credit and debit cards and payment by cheque is also accepted. Please make your cheque payable to Plumbnation Ltd and forward your payment to 704 New Chester Road, Bromborough, Wirral. Merseyside, England CH62 2BB. We will arrange delivery of your goods as soon as your cheque has cleared.
Acceptance of your Order
When you place your order, Plumbnation Ltd will send you an email to confirm that we have accepted your order. Once this email has been generated and sent, a contract will exist and you are then legally bound by this contract. This allows us to confirm that we have the product in stock and where possible the credit/debit card (if applicable) used to make payment is authorised.
Plumbnation Ltd reserves the right to refuse an order or part of an order at any time prior to delivery. We may also request additional information prior to accepting an order.
All orders must be paid in full before delivery is taken. In the event goods are supplied before payment has been made, Plumbnation Ltd will continue to own, and reserve the right to repossess any goods until payment has been received and cleared in full. Prices are shown on product pages are inclusive of vat which is 17.5% for all orders within the U.K. or European Union. (Plumbnation Ltd VAT Registration Number: 910 3946 40)
Delivery
All orders exceeding £50 (excluding VAT) will be sent FREE of charge within mainland UK. All orders below £50 (excluding VAT) will carry a shipping cost of £5.00.
Orders outside mainland UK will be quoted for and enquires should be sent to the Plumbnation e-mail address (info@plumbnation.co.uk) requesting a quotation.
Normal delivery is 2-4 full working days (Monday to Friday). Many smaller items can be delivered within 48 hours or indeed the next day. When you place your order, we will notify you as to the date of the delivery. Please note that we can not specify the time of delivery, just the date. Alternatively you may specify a date which is more suitable for you. Certain products are "non standard" and delivery times may exceed those stated. Customers are notified in advance of delivery dates for these items.
Delivery dates are only approximate and therefore Plumbnation Ltd accepts no liability whatsoever in respect of late or delayed deliveries.
Our team at Plumbnation Ltd recommends that you do not arrange to have your items installed until they have been delivered and checked for any damage or faults.
Deliveries must be signed for. Therefore, please ensure that someone will be available at your delivery address to sign for and check the goods. Please note: Delivery of Heavy or Bulky items will generally require that the delivery agent is given assistance off loading items.
All deliveries must be checked on arrival. Do not accept damaged goods. If unsure, sign the delivery document as "unchecked". In addition please do not install damaged goods as installation is acceptance that the product is in good condition.
Damaged goods
All damaged goods must be reported to us within 3 working days. The goods will then either be replaced or you will receive a full refund.
We cannot offer refunds or accept returns if sealed packages have been opened on sensitive electronic goods (ie: printed circuit boards - PCBs).
Back Orders
Should your required item not be in stock, we will back order for you. We will e-mail you with the proposed delivery date and should you rather not wait for delivery, you will have the option to cancel your order or part of it. This does not affect your statutory rights as a consumer.
Accuracy of Information
Plumbnation Ltd has taken the greatest care to ensure that the description, specifications and pricing of products listed on our site are an accurate representation of those supplied by the manufacturer, there are occasions where errors may occur or details may have subsequently changed.
If this does arise then Plumbnation Ltd is not bound to honour any orders made relying on this information. In the event of a mistake you will be contacted with a full explanation and a corrected offer.
Guarantees
All products sold at www.plumbnation.co.uk carry a full manufacturer's guarantee as stated on the products that we sell. Please note that the guarantee will not be valid if the product is not installed by a registered installer (where applicable). Advisory Tip: Plumbnation Ltd strongly advise that only fully qualified plumbing and heating trades-people are employed to fit your products. We further recommend you check at least three references of any tradesperson you are considering. It is not usually necessary to engage a tradesperson until our goods have arrived and been checked.
Changed your mind?
If you change your mind and wish to return the goods you can. Under the UK's Distance Selling Regulations you must do this within 7 days from receiving the goods. The goods must be unused and in the original package and be fit for resale. Please note that you will be responsible for the cost of returning the goods to us or our suppliers. We reserve the right to apply an administration and re-stocking charge of between 15-25% of the order value. Should the returned item arrive back to us in a damaged condition, the product will be returned to you and you will responsible for the total cost of that item. Any cancelled orders pre-delivery will incure a 2.5% administration charge.
Contact details
Please feel free to email us at info@plumbnation.co.uk with any questions or problems you may have.
We offer rapid response email support for our customers. Our response target to e-mail enquires is within 24 hours during standard office working hours. When contacting us please quote your purchase order/reference number.
Alternatively if you wish to contact us by post, our address is:
Plumbnation Ltd
704 New Chester Road
Bromborough
Wirral
Merseyside
England
CH62 2BB
Operation of Website
Plumbnation Ltd have designed and optimised this website for our likely customers. No guarantee is given that it will be compatible with all operation systems, browsers or computer hardware or software. To the extent permitted by law, Plumbnation Ltd will not be liable for any losses caused by any such incompatibility.
Copyright
The content of this web site is copyright protected and reproduction of any of the web sites content is strictly prohibited without consent from Plumbnation Ltd.
