Reporting Spacer


Customer Complaint Procedure

Statement of Intent

PlumbNation Head Office

PlumbNation aims to provide excellent quality of service to customers throughout their order. However, if for any reason you are dissatisfied with the level of service you have received we have established a formal complaints procedure to assist you in bringing your complaint to a satisfactory conclusion.


It is accepted that the majority of customer complaints will be made informally to front-line members of PlumbNation and will be resolved at this stage without the need for further action. However, should the complaint not be resolved at this stage, it will be necessary to invoke the formal complaints procedure.

How do I make a complaint?

Before making a formal complaint we would advise you to attempt to resolve this issue through our customer service department allowing us a final opportunity to resolve the issue. To do so please visit our contact page. If this proves to be unsuccessful, we would ask you to follow the following process as detailed in the Complaints Department Review.