You can check the status of your order by clicking here.
Whilst we do try to dispatch orders as quickly as we can, it is possible to change the order before it leaves our warehouse. To do so, please contact us by clicking here.
We understand mistakes happen - not to worry, if there is something you need to correct, please contact us here.
Your invoice will be generated once your order is dispatched. To view or download a copy of your invoice, click here.
Sometimes it can take a few minutes for your confirmation email to be received. However, if you haven't received your confirmation, please click here.
Don't panic! - Your tracking link isn't usually updated until the evening of the day your order is dispatched.
To check the status of your order, click here.
Usually, if you do miss your delivery, the couriers will either try the next working day, or they will get in touch with you to rearrange a more suitable day.
You can change the delivery address after you have ordered - all you need to do is contact us here.
Most orders will need to be sent back to our warehouse so we can process the return.
Some products are shipped directly from our suppliers and will need to be returned via an alternative method.
To arrange a return, please click here.
Ideally, yes. The product and the packaging need to be in A1 condition in order for the return to be accepted.
Once the return it back with us, the refund usually takes between 2-3 days, dependent on payment method.
We don't charge any sort of re-stocking fee however the return will need to be arranged at your own cost, with a courier of your choice.
Generally you are able to return a part of an order. To process this return, please click here.
If you do receive a damaged item, it's important to report this to us as soon as possible.
We will need photos to show the damage (this is for us to be able to make a claim on our side for the damage). Please also confirm if you are looking for a replacement or a refund.
You'll then need to send these to us by clicking here.
This is product specific - to check the process, please click here.
We would ask for a brief description of the issue, along with a photo or a video to show the issue described. Please also confirm if you would like a replacement or a refund.
You will then need to send these to us by clicking here.
If you have checked the tracking and the order is showing as delivered in full, and you think items are missing, please get in touch here.
All products purchased from us are covered by a minimum 12 month warranty. To check the specific warranty on the product you have ordered, please check our website.
All the product information, including specifications and installation guides, should be available on each product listing on the website.
If this isn't the case, please get in touch with us here.
We have a knowledgeable sales team who are available to take your call and talk you through what products you might need. To speak to them, give them a call on 01386 800750, option 1.
Whilst our sales team offer a wide range of knowledge on our products, they aren't trained to provide technical advice for installation and can't be held liable for any incorrect advice provided.
We would always suggest speaking with a qualified plumber should you need help with this.
We don't have the facilities for you to be able to collect your order in person, but we do offer a next day delivery option on most of our products (exclusions apply).
We offer a wide range of payment options at the checkout including Visa, Mastercard, American Express, Paypal (pay in 3 option available), Google Pay, Amazon Pay and Apple Pay.
We deliver smaller items to Northern Ireland but are unable to deliver bulky items.
We offer the same low price to all of our customers, regardless whether you're in the trade or not. To find any applicable discount codes, please visit our page here.
