Delivery Guide Heating Appliances
Your duty of care for your heating appliances post purchase.
Important - Please do not book your installer until your items have been delivered. Delivery drivers are required to deliver goods to the property may not be permitted to carry goods indoors. If you would like any further information please contact us.

1 Check Upon Delivery
Before you sign for goods confirm all external packaging is in:
- Good condition
Please do not open packaging.
Please do not sign for goods if packaging is damaged.
If you have any concerns over the condition of the goods please contact us immediately.
Please do not sign for goods if packaging is damaged.
If you have any concerns over the condition of the goods please contact us immediately.

2 Check Goods Are Correct
Please confirm the labelling on the external packaging matches your original order.
- Product description
- Manufacturer code
Contact us if goods are incorrect.

3 Store Goods Safely
It is your responsiblity to care for delivered goods, so please keep goods:
- At a safe and secure location
- Clean and dry

4 Arrange Installation
Now you have your goods you should book an installer. Please note, before opening any packaging or performing any work, your installer should:
- Confirm suitability of item(s)

5 Pre-installation
Your installer is now ready to open the packaging and confirm:
- Goods are undamaged
- All parts are present
Please retain packaging
Please do not sign for goods if packaging is damaged
If you have any concerns over the condition of the goods please contact us immediately.
Please do not sign for goods if packaging is damaged
If you have any concerns over the condition of the goods please contact us immediately.

6 Post-installation
After completing the works your installer should:
- Confirm goods are fully functional
- Register your goods with the manufacturer to validate your warranty
Always use qualified installers
- Registered gas installers LPG installations require special certification
- Registered electrical installers
- Registered oil installers
If you require assistance please click here to contact us.